Returns & Exchanges

At Live Love Locks, we want you to be completely satisfied with your beauty experience. If you are not happy with your purchase, we offer a 30-day return window for unopened and unused products to ensure your hair stays as healthy as your shopping experience.

1

Initiate Your Request

Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare Your Package

Carefully pack your items in their original, unopened packaging, ensuring the RMA number is clearly visible on the outside of the box.

3

Ship It Back

Send your package using a trackable shipping service to our distribution center; please note that customers are responsible for return shipping costs.

4

Receive Your Refund

Once our quality control team inspects and approves the returned items, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing