Frequently Asked Questions

Everything you need to know about your luxury hair care journey.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your hair essentials sooner.

What is your return policy for hair products?

We offer a 30-day return policy for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on items that have been opened or used.

Are your hair care products safe for color-treated hair?

Yes, all Live Love Locks products are formulated to be sulfate-free and paraben-free, making them safe and gentle for color-treated and chemically-processed hair.

Do you offer international shipping?

Currently, we ship to the United States, Canada, and the UK. Shipping rates and delivery times for international orders are calculated at checkout based on your location.

How can I track my package?

Once your order ships, you will receive an email containing a tracking number and a link to monitor your delivery's progress in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.